Is there a commitment to care for a certain length of time?

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Our in-home care services can be arranged with no minimum time limit up to 24 hours a day. There is no long-term obligation, however.

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Is Caregivers 24/7 licensed, bonded, and insured?

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Caregivers 24/7 has the appropriate state licensing to operate as an in-home senior care provider in North Carolina. We also carry general liability insurance and are a bonded agency. Each of our employees is covered under our blanket policy.

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Is home health and home care the same thing?

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Home health refers to skilled nursing care that is provided by a physician or nurse practitioner, while home care is non-medical care that is focused on helping individuals remain independently in their homes by providing nursing assistants or personal caregivers to assist with activities of daily living (ADLs).

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Why wouldn't I hire a private caregiver myself? It appears to be less expensive.

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If you hire a caregiver on your own, you are taking on responsibilities that you may not have intended. There are state, federal, and individual liabilities that come into play. As your employee, you must deduct federal, state, Medicare, unemployment, and worker's compensation from their pay. There is also liability associated with possible injury. Does your private caregiver have insurance, and are they bonded?  When you hire your own caregiver, you need to be sure that they are free of TB, have had a national criminal background check, and trained in CPR. These responsibilities are related to the legal aspects of hiring someone, but then there's another area of responsibility around coverage when they call out sick or want time off. Caregivers 24/7 manages all of these employment aspects which enables you to have the safest, most cost-effective, highest quality caregivers in your home.

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What is your process for selecting caregivers?

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The most important responsibility for our office staff is deciding which caregivers truly are the best of the best. Our caregivers are Certified Personal Care Assistants (CPCAs) or Certified Nursing Assistants (CNAs) and must have at least 2 years experience to be considered for hire. All applicants go through a rigorous screening process including a thorough evaluation of practical and interpersonal skills, competency testing, reference checking, background checking, and more. Our client satisfaction is what matters most to us.

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Do you provide on-call in-home care services?

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We understand that emergencies happen and situations occur that are beyond your control - this is why our caregivers are on duty around the clock. We have the best contingency plan in the industry and Caregivers 24/7 in-home care services are available on an on-call basis to accommodate those unplanned events that family members often experience when taking care of their senior loved ones. 

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Will I be able to have a consistent caregiver for my loved one?

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Caregivers 24/7 believes that a consistent environment is important for anyone experiencing cognitive impairment. We strive for a regular team of caregivers, ensuring your loved one isn't distressed by sudden changes in staff. If a client expresses a preference for a specific caregiver, we will attempt to schedule that person as frequently as possible.

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Where can I read the Caregivers 24/7 privacy policy?

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The full text of our privacy policy can be found by clicking here.

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